Partnering in Excellence - Botswana Training Programs
According to the World Economic Forum more than half of all employees will require significant re-skilling and up-skilling training by 2025. While many companies here in Botswana understand the importance of employee training programs and workshops implementation can be a challenge.
My training programs in Botswana are available through a partnership with BQA accredited - Pistachio Solutions.
Pistachio Solutions is a Human Resource solutions company that is changing the way we view talent management here in Botswana. Our courses are HRDC accredited allowing for training levy reimbursement.
Building a High Performing Team
This training is a highly engaging training program that helps your staff go from working as individuals to becoming a high performing, productive, proactive, and reliable team. This training helps individuals better identify their own work styles and then understand how to adapt individual strengths to effectively benefit the whole. Through the use of a personality typing tool called the Enneagram - this program helps to create a more professional and dynamic team that communicates more effectively, promotes a positive work culture, and creates a work environment that consistently achieves more.
Customer Service - Vision, Energy, & a Passion to Serve
The best and most successful companies in the world are those who put customer service at the forefront of their business. This customer service training course will motivate participants to become more customer focused and more passionate about delivering outstanding service by understanding the logical and emotional motivations of a customer to buy or continue using a service. Participants will learn how to become more flexible communicators who are able to engage better with customers, portray energy, commitment and take ownership in each customer interaction.
Call Center - Call Control
A one day training program tailored to help call center agents reduce their Average Call Handling Time (AHT) by equipping them with the required call control and questioning skills needed to effectively and efficiently control and resolve their calls.
Other available training courses:
- Conflict Resolution
- Front Line Retail Selling Skills
- Time Management
- Emotional Intelligence
- Managing People
- Workplace Diversity and Inclusion
- HR for a Non-HR Manager
- Ethics Training (2 hour course)
Schedule a consultation today to learn more and to find out which of these programs is the right fit for you and your employees.